Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Contact form data: name, email address, mobile number, project type, and message.
• AI chat data: chat messages, selected options, page context, and short lead summaries if you send them to the contact form.
• Technical data: IP address, browser user agent, request timing, rate-limit events, and security logs generated by the site.
• Browser storage: chat mute state, chat language preference, chat history, and tool settings saved in local or session storage on your device.
• Analytics data: page views, referrers, device signals, and interaction patterns from analytics tags.

2. How We Use It

The collected data is used to:

• Respond to enquiries and prepare project quotes.
• Understand the type of website, service, or support you are looking for.
• Keep the website secure and reduce spam and abuse.
• Improve page structure, content, tools, and support flows.
• Measure which pages and services visitors care about most.

3. Legal Basis and Consent

Under UAE data protection rules, personal data should be collected and processed with a proper lawful basis and, where required, consent. By sending the contact brief or using the AI chat, you provide the information needed for us to respond to your request.

4. Sharing and Service Providers

We use providers for hosting, email delivery, analytics and messaging. When you send an AI chat message, its conversation context and the current page may be processed by Google Gemini or Groq to generate a reply. These providers may process information outside the UAE under their own policies. Avoid sending identity documents, payment details or other sensitive information through AI chat.

For advertising enquiries, Auronix may refer your project to an independent signage or advertising company. Before forwarding contact details or documents, we will identify the proposed recipient, explain the purpose and ask for your agreement. A referral may result in a fee paid to Auronix by the supplier. Your details are not offered as a general marketing list. The receiving company is responsible for explaining its own subsequent processing.

Where cross-border processing occurs, applicable transfer requirements must be met. Contact us for information about the recipient and safeguards relevant to your enquiry.

The Advertising Guide uses predefined questions and answers within your browser. Choosing an option does not send a chat message to an AI provider. Its WhatsApp link opens a prepared enquiry for you to review and send yourself.

5. Cookies, Local Storage, and Analytics

The site uses essential cookies and browser storage for security and user experience. It also uses analytics to understand traffic and page performance. You can learn more on the separate Cookie Policy page.

6. Retention

Contact submissions and related correspondence are kept for as long as needed to answer your enquiry, manage a proposal, complete a project, or satisfy operational, security, or record-keeping needs. Security logs and analytics data are retained for a shorter operational period unless a longer period is needed for a live issue or investigation.

7. Your Choices

You can contact us to ask about the information we hold about you, request corrections, or ask us to stop using your data where applicable. You may also request access, deletion or restriction of processing, withdraw consent where processing relies on it, or raise a complaint with the relevant data protection authority, subject to applicable law. Withdrawal does not undo prior lawful processing. You can also clear browser storage in your own browser settings.

8. Third-Party Links

If you open WhatsApp, email, social media, or another external service from this website, that service will handle the data you choose to share under its own policies.

9. Contact

If you have questions about this Privacy Policy, email .